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Lifetime Warranty

Paxton’s Exclusive Lifetime Limited Warranty

Stone Countertops

Every Paxton’s Countertop job that is covered by our exclusive Lifetime Limited Warranty is protected against defects in manufacture by Paxton Countertops, provided that Paxton Countertops installs the job.  This Warranty applies only to the initial owner of the job.

What Paxton will do:

If the product develops a manufacturing defect, it will be repaired or replaced (a countertop of equal value and similar (if not the same) appearance will be supplied) at our option, provided that:

  • The owner completes, signs, and returns the enclosed Warranty Registration Form and Satisfaction Survey to Paxton Countertops within thirty (30) days of the initial installation of the job.
  • The installed Paxton Countertop’s product has not been removed from the location of initial installation.
  • The owner provides proof and date of purchase to Paxton

This Limited Warranty does NOT Cover the Following:

  • Laminate, Solid Surface or Wood product (stone only)
  • Paxton Countertops will not repair a defect if installation was not performed by us.
  • Outdoor countertops
  • Paxton Countertops will not provide any warranty service if the product shows evidence that it has been tampered with, misused, abused, or altered, including chemical abuse (i.e., oil stains) and physical abuse (i.e., excessive chipped edges). We will be happy to provide you with a poultice recipe to draw out oil stains if they occur. Paxton Countertops will provide recommendations and/or assist in repair work not covered under the warranty; additional charges may apply.
  • Paxton Countertops will not warranty any honed material, any marble, travertine, limestone, slate or onyx in the case of scratching, staining, or structural integrity as these surfaces may be more susceptible to damage due to lack of polish or other unique physical characteristics. However, Paxton Countertops will use an impregnator on each piece of material prior to or at the time of installation in an effort to improve the material’s ability to combat staining.

Your rights under Implied Warranties and State Law:

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED WARRANTIES, OBLIGATIONS, OR LIABILITIES.  PAXTON COUNTERTOPS LIMITS THE DURATION OF ANY WARRANTY IMPLIED BY STATE LAW, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Repair or Replacement of your Paxton Countertops project:

If your project should need repair or replacement as a consequence of defects in manufacture by Paxton Countertops, notify in writing to the following address:

Paxton Countertops

1340 S. Waverly Road

Lansing, MI 48917

Paxton Countertops Lifetime Limited Warranty coverage is your assurance of lasting quality.  If we can answer further questions regarding this warranty, please contact Paxton Countertops directly by writing or calling our office 517-627-3688.  Please note that we may substitute a product of equal and similar appearance on warranty repairs and replacements.

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